Support
Every request — a bug, a billing question, a data-rights request or an account deletion you cannot complete yourself — goes to the same monitored inbox.
Contact
support@answer-lift.com
Postal address: Office 1216, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom
Target first response: one business day. Data-rights requests are answered within one month, as UK GDPR requires.
What to include
- The email address on your account.
- The workspace name, if the problem is inside one workspace.
- What you did, what you expected, and what happened instead — plus the page address if a specific screen is involved.
Things you can do without waiting for us
- Delete your account and its data — this runs immediately from inside the app, you do not need to email anyone.
- Turn analytics on or off from the controls on the privacy page.
- Check plan, renewal and cancellation details in the billing terms.
Reporting a security issue
Send security reports to the same address with “security” in the subject line. Please give us a reasonable chance to fix an issue before disclosing it publicly.